Facebook, Privacy & PR

Yesterday afternoon I sat down with the folks from PR Week for the Video Podcast to discuss the recent changes to Facebook's privacy policy, and how they have handled the PR around it. Here is the vid;

This was filmed ahead of last night's announcements from Facebook about the next steps in Privacy control with the "masterswitch" that will be rolling out to users in the coming days.

Below is the video posted on the Facebook blog from Mark Zuckerburg about the new changes. Which, in terms of content is great. It terms of delivery however... well it speaks for itself - AWEFUL. A monotone CEO is every PR's nightmare, let alone visibly reading from an AutoCue. Now we all know Mark has never been the best communicator, he is no Steve Jobs, and we have no reason to expect him to be.

However as I mentioned in the podcast - we are talking about one of companies that is encouraging and enabling, sharing, openness and sociality - and they respond to a problem that effects nearly 500 Million people in a totally unsociable way.

So what can we learn here?


  • Respond early and openly - don't hide in the shadows of a looming crisis, move swiftly
  • If your brand image is one about friendship and community - choose spokespeople that reflect that brand image
  • If you are socially enabled business - BE SOCIAL - use what is at hand to your advantage - a direct link into the homes of over 500 million people is a tool worth using when necessary